Many organisations have or would like to move the Human Resources (HR) function from doing mainly transactional work to becoming a strategic business partner. The first step is usually to restructure the HR department to create the HR Business Partner Role, Shared Services to take care of the transactional issues and Centres of Expertise to deliver specialised HR services. Most organisations are howeve r experiencing difficulty in implementing this type of structure. The role of the Strategic HR Business partner is particularly problematic.